Make more money. Work less.
Get better patient outcomes.
Most clinics don’t have a clinical problem.
They have a patient drop-off problem.
Patients start care, get busy, feel a little better… and quietly disappear before completing treatment.
The Touchpoint Care Continuity System™ fixes what happens between visits so they actually follow through.
Watch how this works in a real clinic
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This is where 40-60% of patients quietly drop off.
What patient drop-off is actually costing your clinic
This is what it adds up to:
~$6,000/month slipping through the cracks.
(~$72,000 per year.)
Want to see your exact numbers?
Most clinics recover an extra $2k–$5k/month just by fixing this gap
On a quick call, we’ll map where patients are dropping off in your clinic and what that’s costing you each month.
No pressure. Just clarity.
What this actually is
The Touchpoint Care Continuity System™ is a done-for-you follow-up system that runs automatically in the background of your clinic.
It checks in with patients after visits, keeps them engaged between appointments, and prompts them to come back at the right time.
So instead of patients quietly falling off, they stay consistent, complete care, and return.
Automated patient check-ins after each visit
Smart follow-ups if they don’t rebook
Re-engagement of past patients
Review requests at the right time
All communication in one place
Where Continuity Actually Breaks Down
Most clinics don’t lose patients because of clinical skill.
They lose them between visits -
when there’s no system to keep patients engaged and on track.
That gap shows up as drop-off, unfinished care, and missed outcomes.
Patients
• Forget recommendations
• Skip visits
• Drift off mid-plan
• Leave quietly
• Never complete care
Practitioners
• Repeat education constantly
• Carry reminders after hours
• Depend on staff memory
• Miss review opportunities
• Feel administrative drag
The care works.
But without follow-through, patients drop off before results are fully realized.
Touchpoint installs the structure that prevents that.
Structured Care Reinforcement
Built to run automatically between visits - so patients stay engaged without adding work to your team.
Care Continuity Engine
A three-phase reinforcement system that keeps patients engaged from first visit through maintenance.
Reinforces treatment plan expectations
Encourages visit consistency
Detects drop-off automatically
Flags patients at risk
Reactivates inactive patients
Structured Reinforcement Messaging
Automated messages that support patient follow-through between visits.
SMS reinforcement nudges
Simple educational follow-up emails
Phase-based reminders between visits
General health + habit reinforcement
Optional: custom, modality-specific messaging available as an upgrade
Intelligent Check-Ins
Short patient check-ins that increase engagement and flag issues early.
Simple 1–5 progress tracking
Early issue detection
Triggers staff follow-up when needed
Drop-Off Prevention
Automatically identifies when patients stop scheduling or responding—and intervenes early.
Missed visit detection
Rebooking nudges
Escalation to staff when needed
Prevents silent drop-off
Automated Review Capture
Requests reviews at the right moment while routing negative experiences internally first.
Review requests triggered by positive feedback
Protects clinic reputation
Prevents negative public reviews
AI Inbox Support
Helps organize incoming patient messages and ensures nothing gets missed.
Categorizes common messages
Flags urgent issues
Alerts your team when a response is needed
Inactive patients are automatically re-engaged based on their last visit date—often generating immediate revenue opportunities after setup.
What Changes When Continuity Is Structured
When care reinforcement runs automatically, outcomes deepen, revenue stabilizes, and your team operates with less friction.
Higher Visit Completion
Patients follow through because reinforcement continues between visits.
Revenue Stability
Completed care plans increase predictability and reduce monthly fluctuation.
Reduced Mental Load
Your team no longer tracks continuity manually. The system monitors it automatically.
This is not marketing. It is operational infrastructure.
Revenue Protection
Recover Revenue You’re Already Losing
Most clinics lose revenue quietly through incomplete care.
When patients drop off early or stop scheduling, that lost care never gets recovered.
Touchpoint identifies those gaps and brings patients back automatically.
Example:
If just 10 patients per month
stop 2 visits early:
10 patients × 2 visits × $110
= $2,200 / month lost
= $26,400 / year in preventable leakage
Inactive patients are automatically re-engaged based on their last visit date,
often generating revenue within
the first 30–90 days.
Small improvements in retention create significant long-term revenue gains.
Fast, Lightweight Setup
Touchpoint is designed to be simple to implement and quick to launch.
Short onboarding form (completed in one sitting)
System configured for your clinic
Go live in 7–10 days
Immediate reactivation of inactive patients
No complex setup.
No disruption to your day-to-day operations.
Ongoing Optimization
The system continuously monitors engagement and adjusts over time to improve retention and reactivation performance.
Why This Is Different
Touchpoint is not marketing automation.
It is patient retention infrastructure designed to run automatically between visits.
Built By a Practitioner
Designed by someone who has run clinics and understands where patients actually fall through the cracks.
Built for real-world workflows—not ideal ones.
Structured, Not Generic
Built on a proven care framework that works across clinics—without requiring custom builds.
Infrastructure, Not Busywork
Your team doesn’t need to track follow-ups manually.
The system monitors, reinforces, and escalates automatically.
STILL NOT SURE?
Frequently Asked Questions
What exactly is the Touchpoint Care Continuity System™?
It’s a done-for-you follow-up and care reinforcement system that runs automatically in the background of your clinic.
It checks in with patients after visits, keeps them engaged between appointments, and prompts them to come back at the right time so they actually complete care instead of quietly dropping off.
Is this software?
No — you’re not buying software you have to figure out.
This is a fully built, done-for-you system that we install for you. Everything is set up and running without you having to build or manage it.
Will this interfere with my EHR or current systems?
No — this runs alongside your existing systems.
It doesn’t replace your EHR or disrupt your workflow. It simply fills the gap between visits where most clinics currently have no follow-up structure.
Does this integrate with my EHR?
Touchpoint works alongside your existing EHR — it doesn’t replace it.
We connect it to your scheduling activity so we can trigger follow-ups, check-ins, and re-engagement automatically based on patient behavior.
There’s no disruption to your current systems — it simply fills the gap between visits that most EHRs don’t handle well.
Don’t I already have automations in my EHR?
Most EHR automations are basic reminders (confirmations, cancellations, etc.).
This is different. It’s structured follow-through across the entire patient journey:
After-visit check-ins
Re-engagement if they don’t rebook
Ongoing reinforcement between visits
That’s the piece most clinics are missing.
Will my patients feel like this is spam?
No, this is designed to feel like thoughtful, well-timed care, not marketing.
Messages are:
Simple and relevant
Sent at the right moments
Focused on their care, not promotions
Most clinics find patients actually appreciate the follow-up.
Is this text, email, or both?
Both, used intentionally.
Text handles the quick, in-the-moment interactions.
Email supports deeper education and reinforcement over time.
Together, it creates a patient experience that feels supportive, consistent, and easy to engage with, not intrusive.
Will this feel impersonal or automated to my patients?
No — it’s designed to feel like thoughtful follow-up, not automation.
Messages are timed and structured around the patient’s actual care journey, so they feel relevant and supportive — not random or repetitive.
Most clinics find it actually improves the patient experience while reducing manual follow-up
Is this worth the investment?
For most clinics, even small improvements in follow-through more than cover the cost.
It’s common to recover an additional $2k–$5k/month simply by improving patient retention and reactivation.
How quickly will I see results?
Many clinics start seeing improvements within the first few weeks, especially from:
Patients who didn’t rebook
Reactivation of past patients
How does this get set up?
We handle the entire setup for you.
Once you sign up:
We configure everything for your clinic
Customize messaging
Get it fully running
Most clinics are live within 7–10 days.
Do I need to manage this once it’s set up?
No, it runs automatically.
You’ll have visibility, but the system is designed to reduce your workload, not add to it.
What if I’m not sure yet?
That’s exactly why we offer a walkthrough — we can map out what this would look like specifically for your clinic before you commit
How many patients do I need for this to make sense?
This is most impactful for clinics seeing ~30+ visits per week, where follow-up becomes harder to manage manually.
What happens if a patient replies?
Responses come back into a centralized inbox so you can see and respond if needed — everything stays organized.
Is there a phone app?
Yes — you can access everything from your phone.
You’ll be able to view conversations, respond if needed, and stay in the loop — all in one place.
But the goal isn’t to give you more to manage — it’s to handle the follow-up for you automatically.
Install Continuity That Runs Without You
Most clinics recover an extra $2k–$5k/month just by fixing this gap
We’ll map exactly where patients are dropping off and what it’s costing you.
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Heidi Brockmyre, L.Ac., Inc.
1968 S. Coast Hwy, Ste. 468
Laguna Beach, CA 92651
1 (318) 724-8779